Member Services Officer
Job No:
128132
Location:
Canberra
- Do you have strong administration and customer service skills? This could be the opportunity for you!
- Join a national peak body in the health sector, committed to personalised support!
- Salary circa $54,000 - $60,000 plus super & ongoing development opportunities!
About ADEA
The Australian Diabetes Educators Association (ADEA) is the national peak body representing health care professionals who specialise in diabetes education, management and care, and also the regulatory body for Credentialed Diabetes Educators (CDEs) Australia-wide. They have a small team of permanent staff and rely on the ongoing support of volunteers to continue transforming lives through quality diabetes education and care.
Committed to professionalism and personalised support, they are strong advocates for best practice, person-centred diabetes education and care, supporting and advocating for those affected by diabetes, their carers, and their families. A flexible and growing organisation, they have a genuine focus on innovation and are committed to incorporating the latest technologies and creative ideas, always encouraging their staff to look towards the future and welcoming new suggestions or opportunities to improve.
About the Opportunity
ADEA now has a newly created opportunity for a Member Services Officer to join their team on a full-time basis, working from their office in Canberra.
Reporting to the Member Services Supervisor, you will be responsible for managing calls and assisting ADEA members and prospective members with their enquiries, including their online membership and credentialling applications.
Your key responsibilities will include (but will not be limited to):
- Providing excellent customer service and telephone reception for the organisation, including responding to and managing inbound/outbound member calls and communications;
- Managing the membership life-cycle, including communications to new and continuing members, and updating relevant member databases;
- Supporting members through the credentialing and re-credentialling process; and
- Assisting in the development of membership materials, communications and recruitment strategies.
About You
To be considered for this position, you must have relevant customer service and/or general administration-based experience, and ideally, experience using and managing databases.
As a customer-facing position, your ability to quickly establish rapport with current and prospective members, mostly over the phone and via email, in order to assist with queries and create positive customer experiences, will be key to your success.
Moreover, you will thrive in a process-driven environment that requires a high level of computer literacy and attention to detail, particularly as you assist in updating relevant member databases.
Strong written communication skills, reliability, and punctuality are also important requirements of the role.
About the Benefits
This is an exciting opportunity to support current, new and prospective ADEA members in this customer-facing, administration-based role.
In return for your hard work and dedication, you will be rewarded with an attractive salary circa $54,000 - $60,000 (commensurate with skills and experience), plus super and PBI salary sacrificing options.
ADEA is committed to ensuring their staff enjoy a positive workplace culture and also offers additional paid leave over the Christmas and New Year period.
You will also have access to ongoing training and professional development, including mentoring opportunities and support to grow your skills in areas that interest you.
Do you have high attention to detail and a passion for customer service? - Apply Now!